Title: Program Organizational Change Management Analyst-Readiness Liaison
Location: Boston, MA (Hybrid)
Note: employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor.
Position Summary:
The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners
responsible for preparing agencies for rollout of the Commonwealth’s new financial solution. They assess the readiness of
agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts. There will
be 8-12 Readiness Liaisons working as change management analysts assigned to work with multiple agencies on
readiness tasks. The 150+ agencies using the new solution will be organized into logical groupings, such as by Secretariat,
business entity such as District Attorneys’ Offices, or by business function, such as users of federal grants management.
Each Readiness Liaison will be responsible for one or more of these groups.
Required Skills:
• Experience with transformational change initiatives and how to prepare people for technology change.
• Capable of building trusted relationships with front-line leaders and employees at all levels.
• Good business acumen and understanding of organizational issues and challenges.
• Ability to influence others and move toward a common vision or goal.
• Experience working with clients to assess impacts and identify changes needed to move from current “as-is”
process to new “to-be” process.
• Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
• Well-developed presentation, communication (oral and written) and interpersonal skills.
• Must be a team player and able to work collaboratively with and through others.
• Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively
resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel,
Power Point and Outlook.
• Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and
overlay as-is process on new to-be process.
• Extensive travel to different state agencies, within the Commonwealth, may be required.
• The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and
follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon
current activities.
Preferred Skills:
Basic understanding of financial business process functions particularly in large public sector organizations. Some
functions include:
• Chart of Accounts
• GAAP reporting
• Federal Grants Management
• Project Management
• Asset and Inventory Tracking and Management
• Procurement and Contracting
• Billing and Accounts Receivable
• Data Reporting and Analytics.
Minimum Entrance Requirements:
Bachelor’s degree in related field with 3 – 5 years’ experience with change management coordination in a large
organization.