Title: Program Readiness Lead
Location: Boston, MA
Note: employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor.
Position Summary:
The BEST Program Readiness Lead (Readiness Lead) will oversee a team of readiness liaisons and work closely with agency representatives and software integrator (SI) staff. This role includes preparing agencies for the implementation of the new financials solution, assessing their readiness to adopt changing business practices and procedures, and providing agencies support throughout the process. The team will include 8-12 readiness/adoption coordinators that will work directly with agencies on readiness tasks.
Required Skills:
• Extensive experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes needed, and implement an action plan to move from current ‘as-is’ process to new ‘to-be’ process.
• Experienced manager with the ability to oversee, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
• Experience with transformational change initiatives and how to prepare people for technology change.
• Strong analytic, problem solving and root cause identification skills.
• Good business acumen and understanding of organizational issues and challenges.
• Excellent interview skills with the ability to actively listen, analyze and synthesize information.
• Well-developed presentation, communication (oral and written) and interpersonal skills.
• Ability to assess priorities and operate in a flexible manner to meet the dynamic needs of the program.
• Demonstrated experience in using computer-based tools including Microsoft Office (Word, Excel, Power Point, Visio, and Outlook).
• Travel to different state agencies, within the Commonwealth, may be required.
• The successful candidate will demonstrate an energetic, proactive approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends improvements to current processes.
Preferred Skills:
• Basic understanding of the following Financials functions particularly in large public sector organizations
• Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
• GAAP reporting
• Federal Grants Management
• Project Management
• Asset and Inventory Tracking and Management
• Procurement and Contracting
• Billing and Accounts Receivable
• Data Reporting and Analytics
Minimum Entrance Requirements:
• Bachelor’s degree in related field with 3 – 5 years’ experience with change management coordination in a large scale organization
• Understanding and experience with the basics of business process mapping.