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Outsourcing

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Outsourcing

Outsourcing vertical at eNcloud

We focuses on providing longer term solutions to client service requirements at portfolio or function or organization level. We understand the complexities and sensitivities associated with outsourcing services and closely work with our clients to ensure we come up with a practical plan to roll out the services in phased manner where they are gates involved to control the progress as per the developments in the business, market, regulatory, environmental and strategic objectives of our clients.

Below are a few ways of how we ensure outsourcing is successful for our clients.

Reach Us

Data Security

  • First line of protection: eNcloud Data Security Policy
  • Second line of protection: Implement Client Data Security Policy (if any)
  • Monthly review and audit (incl. ISO 27000 family) to ensure compliance
  • Continuous support - panel of subject matter experts for geography & industry

Process Adherence

  • Three layers of quality to ensure process adherence is optimal:
    • QA checklist review by the actual doer
    • Peer review check
    • Team Lead check
  • Reviews and Audits by internal/external auditors
  • Support function at eNcloud ensures process adherence via due tracking & reporting

Knowledge Management

  • We understand the importance of harnessing knowledge and strive to:
    • Leverage best practices
    • Conduct lessons learned
    • Update assets quarterly
    • Keep clients informed of latest trends and conduct reverse knowledge transfer to keep them well informed and up to speed

Cross Cultural Aspects

  • At eNcloud, all our resources are given training on cultural sensitivities during the new joiner orientation sessions.
  • We deploy eNcloud specialists at client sites to understand client culture and expectations, and have the key information relayed back to the team in India.

Service Continuity

  • Resource attrition is low because of:
    • Clear career plan
    • Growth prospects
    • Ample learning opportunities
    • Performance-based incentives
  • Phased/Gated approach ensures:
    • We optimize utilization and avoid wastage
  • Effective BCP is in place to mitigate risks and avoid service disruption

Regulatory Compliance

  • Subject matter experts at eNcloud are in regular touch with industry and country-specific compliance bodies
  • We design tailored plans for regulatory compliance for each of our clients
  • eNcloud support functions ensure compliance against the plan by timely tracking and reporting
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