Boston, MA

Title: Program Readiness Lead
Location: Boston, MA

Note: employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor.

Position Summary:
The BEST Program Readiness Lead (Readiness Lead) will oversee a team of readiness liaisons and work closely with agency representatives and software integrator (SI) staff. This role includes preparing agencies for the implementation of the new financials solution, assessing their readiness to adopt changing business practices and procedures, and providing agencies support throughout the process. The team will include 8-12 readiness/adoption coordinators that will work directly with agencies on readiness tasks.

Required Skills:
• Extensive experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes needed, and implement an action plan to move from current ‘as-is’ process to new ‘to-be’ process.
• Experienced manager with the ability to oversee, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
• Experience with transformational change initiatives and how to prepare people for technology change.
• Strong analytic, problem solving and root cause identification skills.
• Good business acumen and understanding of organizational issues and challenges.
• Excellent interview skills with the ability to actively listen, analyze and synthesize information.
• Well-developed presentation, communication (oral and written) and interpersonal skills.
• Ability to assess priorities and operate in a flexible manner to meet the dynamic needs of the program.
• Demonstrated experience in using computer-based tools including Microsoft Office (Word, Excel, Power Point, Visio, and Outlook).
• Travel to different state agencies, within the Commonwealth, may be required.
• The successful candidate will demonstrate an energetic, proactive approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends improvements to current processes.

Preferred Skills:
• Basic understanding of the following Financials functions particularly in large public sector organizations
• Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
• GAAP reporting
• Federal Grants Management
• Project Management
• Asset and Inventory Tracking and Management
• Procurement and Contracting
• Billing and Accounts Receivable
• Data Reporting and Analytics

Minimum Entrance Requirements:
• Bachelor’s degree in related field with 3 – 5 years’ experience with change management coordination in a large scale organization
• Understanding and experience with the basics of business process mapping.

Title: Program Organizational Change Management Analyst-Readiness Liaison
Location: Boston, MA (Hybrid)

Note: employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor.

Position Summary:
The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners
responsible for preparing agencies for rollout of the Commonwealth’s new financial solution. They assess the readiness of
agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts. There will
be 8-12 Readiness Liaisons working as change management analysts assigned to work with multiple agencies on
readiness tasks. The 150+ agencies using the new solution will be organized into logical groupings, such as by Secretariat,
business entity such as District Attorneys’ Offices, or by business function, such as users of federal grants management.
Each Readiness Liaison will be responsible for one or more of these groups.

Required Skills:
• Experience with transformational change initiatives and how to prepare people for technology change.
• Capable of building trusted relationships with front-line leaders and employees at all levels.
• Good business acumen and understanding of organizational issues and challenges.
• Ability to influence others and move toward a common vision or goal.
• Experience working with clients to assess impacts and identify changes needed to move from current “as-is”
process to new “to-be” process.
• Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
• Well-developed presentation, communication (oral and written) and interpersonal skills.
• Must be a team player and able to work collaboratively with and through others.
• Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively
resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel,
Power Point and Outlook.
• Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and
overlay as-is process on new to-be process.
• Extensive travel to different state agencies, within the Commonwealth, may be required.
• The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and
follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon
current activities.

Preferred Skills:
Basic understanding of financial business process functions particularly in large public sector organizations. Some
functions include:
• Chart of Accounts
• GAAP reporting
• Federal Grants Management
• Project Management
• Asset and Inventory Tracking and Management
• Procurement and Contracting
• Billing and Accounts Receivable
• Data Reporting and Analytics.

Minimum Entrance Requirements:
Bachelor’s degree in related field with 3 – 5 years’ experience with change management coordination in a large
organization.

A DevOps engineer’s roles and responsibilities are a combination of technical and management roles. It is essential to have excellent communication and coordination skills to successfully integrate various functions in a coordinated manner and deliver the responsibilities to the customer’s satisfaction.

The DevOps engineer’s responsibilities are multi-prong – they need to be agile enough to wear a technical hat and manage operations simultaneously.

Some of the core responsibilities of DevOps Engineer include –

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer