HOUSING SPECIALIST II (HCV)

eNcloud Services Immediate Requirement

Job Title: HOUSING SPECIALIST II (HCV)

Location: Cincinnati, OH

Onsite Position

C2C/W2

SCOPE:

This position is responsible for processing the initial, interim and transfer certification of families participating with the Housing Choice Voucher/Section 8 Housing Program. Incumbent also responsible for verifying eligibility for continued program participation in all HCV special, tenant and project-based related programs in accordance with program rules, federal regulations and established Standard Operating Procedures (SOPs).

ESSENTIAL FUNCTIONS:

• Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs.
• Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
• Process reported changes of applicant and participating families utilizing’s software system.
• Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
• Perform walk in duty to provide assistance to clients.
• Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from software system for participants, owners, applicants and others in accordance with program rules.
• Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA’s established Gold Performance Standards.
• Follow up with the client and landlord to gather necessary forms and/or status of units.
• Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs.
• Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA’s established SOPs.
• Process RTAs and list units for inspection.
• Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:

• Knowledge of PC-based software applications (Microsoft Word, Excel andMicrosoft Outlook )
• At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience.
• At least two (2) years’ experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
• Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages).
• Experience with implementing contracts, policies, and procedures.
• Ability to maintain confidentiality.
• Excellent customer services skills and the ability to work in a fast paced environment.
• Must enjoy working with numbers and have the ability to frequently memorized data.
• Knowledge of HUD regulations and advanced business math.
• The incumbent must possess a housing specialist certification within 12 months of employment with as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.